basa1's Privacy Policy

1 Introduction & Applicability

basa1 ("we", "our", "platform") operates a safe and reliable service for online gaming users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information when you use basa1's website or mobile platform.

By creating an account on our platform, using our services, or simply browsing, you are agreeing to the terms of this Policy. If you do not agree with any part of this Policy, we ask that you refrain from using our services.

2 What Information We Collect

basa1 only collects information that is necessary for the proper operation of our services. The categories of information collected are described below.

2.1 Identity & Registration Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Password (stored in encrypted form — never readable in plain text)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket number or bank account details (for deposits and withdrawals)
• Transaction history, amounts, and dates
• Deposit and withdrawal methods

We do not directly store full bank card numbers or sensitive financial credentials. Transactions are completed through secure channels via payment gateways.

2.3 Identity Verification (KYC) Information

• National ID (NID) number or passport information
• Proof of address (if required)
• Digital copy of photo ID

2.4 Technical & Device Information

• IP address
• Device type, operating system, and browser version
• Cookie data and session ID
• Activity logs on the platform (login time, game history, betting records)

3 How We Collect Information

basa1 collects your information in the following ways:

• Information you provide directly: Information you give us directly during account registration, identity verification, or at the time of a deposit or withdrawal.
• Automatically collected information: Technical information automatically collected via cookies, web beacons, and log files while you use the platform.
• Third-party sources: Verified information received through payment processors or identity verification services.

4 Purpose of Using Your Information

We use your information for the following legitimate purposes:

4.1 Account & Service Management

• Creating, verifying, and securely maintaining accounts
• Processing financial transactions via bKash, Nagad, Rocket, and bank transfer
• Providing gaming services and maintaining game history
• Managing bonuses, rewards, and VIP benefits

4.2 Security & Compliance

• Fraud prevention and ensuring account security
• Age verification (for users 21 years and older only)
• Complying with Anti-Money Laundering (AML) procedures
• Setting and monitoring responsible gaming limits

4.3 Communication & Support

• Providing support via live chat and email
• Sending important account notifications
• Providing relevant promotional information based on your preferences (with your consent)

4.4 Service Improvement

• Improving platform performance and user experience
• Diagnosing and resolving technical issues
• Anonymous statistical analysis

5 Sharing & Disclosure of Information

basa1 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We share limited information with our selected technology partners who directly assist in operating our services — such as payment processors, KYC verification agencies, and technology infrastructure providers. These partners are given only the information necessary for their specific tasks and are bound by data protection agreements.

5.2 Legal Obligations

We may be required to disclose necessary information in response to legal proceedings, court orders, or valid demands from competent authorities. In such cases, we will make every effort to notify you in advance where possible.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new owner. We will notify you in advance in such cases, and the protections of this Policy will continue to apply.

6 Data Security Measures

basa1 has implemented industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transfers on our website and platform are secured through SSL encryption.
• Data Encryption: Stored sensitive information, including passwords, is kept in an encrypted state.
• Access Controls: Only authorized personnel can access specific information required for their designated tasks.
• Security Monitoring: Our systems are under 24/7 security monitoring.
• Regular Security Audits: We conduct regular system security assessments.
• Firewalls & Intrusion Detection: Advanced technical barriers are in place to prevent unauthorized access.

While acknowledging that data transfer over the internet is not completely 100% secure, we are committed to ensuring the highest possible level of protection.

7 Data Retention Period

basa1 retains your personal information for as long as it is necessary to provide our services or as required by law:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Financial transaction and KYC records may be retained for a legally defined period even after an account is closed.
• Technical logs: Retained for a limited period for security and troubleshooting purposes.
• Legal requirements: Some information may need to be retained for an extended period due to legal or regulatory requirements.

Once the retention requirement ends, we securely delete or anonymize the data.

8 Cookie Policy

basa1 uses cookies and similar tracking technologies to improve your browsing experience and to ensure the platform runs smoothly.

8.1 Types of Cookies

• Essential cookies: Required for login status, session management, and security — these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to collect anonymous information about platform usage — you may decline these.

8.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

9 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights:

9.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

9.2 Right to Rectification

You have the right to request corrections if there are any errors or inaccuracies in your information. Many details can be updated directly from your account settings.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be obligated to retain some information due to legal or regulatory requirements.

9.4 Right to Object to Processing

You have the right to opt out of marketing communications and, in certain cases, to object to the processing of your information.

9.5 Right to Data Portability

Where applicable, you may request your personal information in a structured, commonly used format.

10 Privacy of Minors

basa1 provides services to users aged 21 and above only. We do not knowingly collect any personal information from minors.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account. Parents or guardians who become aware that a child or minor has created an account on our platform are requested to contact us immediately.

11 International Data Transfers

basa1's servers and technology infrastructure may be located in various countries. As a result, your information may be transferred outside of Bangladesh. Regardless of where your information is processed, we ensure that equivalent protection standards as described in this Privacy Policy are maintained.

All our service provider partners are contractually bound to comply with international data protection standards.

12 Policy Changes

basa1 reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email.
• Display a notification on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the updated Policy. We recommend that you review this page regularly.

13 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us. basa1's dedicated support team is always ready to assist you.